Tech Support from TelecomCare

You may fill in a ticket online which will be emailed directly to our engineering team. As they work on the ticket you will receive email updates.To do so click on report a fault below.


Please make a note of your ticket key. You can return to the fault report page to check for updates by using your key number.

You may also contact us by phone on 0800 955 2044 our dedicated support number

You can email reports to helpdesk[at]

There are many helpful answers to common problems on our FAQ page and there are many manuals and documents on our Manuals page

Faults are categorised according to severity, so minor faults may not receive an immediate response if we are dealing with a major system failure.

This link allows one of TelecomCare engineers to control your PC and conduct diagnostics.